All the photographs used on this site are of my own products and are a best attempt to illustrate the item accurately. Dichroic glass is notoriously difficult to photograph so any individual item will look a little different from the photograph on the web site.
Some items (particularly bowls and coasters) are made with art glasses which exhibit random patterning so every piece will be different; this is always indicated.
I will endeavour to dispatch all items within a few working days. I am a small craft business so occasionally some of my stock items may be out of stock or in short supply; in this case I will notify you straight away with an estimate of despatch date.
I make all our items to the highest quality I can, so in the case of a fault I will repair, replace or refund. For jewellery pieces I appreciate that dichroic glass does not photograph well so if you are disappointed with the actual item I will replace or refund. For non-jewellery items I believe the photographs are reliable; if you are disappointed with an item I will refund or replace but I reserve the right to make a small restocking charge.